Volunteer program work: reduced infrastructure costs, migrated to Google Workspace, built a new website, and implemented fundraising with Zeffy.

Onboarding process improvements supporting ~60% YoY growth in merchant go-lives in Q1 2025, followed by a UI/UX redesign later in 2025.

Led CRM and support migrations, built merchant and partner help centres, and trained the teams using them.

A public front door for ValPay’s internal and partner products, bringing discovery, access, live status, and roadmap into one coherent suite.

A concept refresh for internal operations, exploring clearer statements, transaction investigation, monitoring, and access-control workflows.

A product brand identity that turns ValBill’s violet-and-ink character into a reusable visual, interface, and interaction language for billing and accounts-receivable products.

A workplace product for planning in-office days, booking from a live floor map, coordinating with teammates, and protecting shared desks with office-only check-in.

An employee perks sign-up portal with eligibility, bookings, and waitlists in one place, replacing scattered per-company sign-up sheets.

I use Claude and v0 to go from prototype to production faster, while keeping decisions grounded in real customer data.

Embedded funding with Parafin and Adyen, expanding merchant access to capital while creating new revenue opportunities across ValPay’s partner ecosystem.

Workflows, documentation, and automation that took real pressure off customer-facing teams.

Connected sales, finance, and legal workflows so deals moved faster with fewer errors.

Thousands of merchant conversations and technical fixes. The foundation everything since is built on.

Designed and built a bilingual Framer website for a massage therapy and Rolfing practice, with an interactive treatment guide and clear appointment paths.

An Um, hello. project bringing brand direction, copy and a custom Shopify storefront together, with an interactive balm finder and clear product choices.