Work, from discovery to delivery.
ValPay
Merchant onboarding
A self-serve onboarding redesign that supported a ~60% YoY rise in merchant go-lives, with go-live as fast as 48 hours.
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Product ecosystem · ValPay
ValPay Labs: one home for every tool
A public front door for ValPay’s internal and partner products, bringing discovery, access, live status, and roadmap into one coherent suite.
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Non-profit
Canadian Artisan Dairy Alliance
Volunteer program work: reduced infrastructure costs, migrated to Google Workspace, built a new website, and implemented fundraising with Zeffy.
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ValPay Labs · Partner platform
ValPay Partner Portal
Live
A secure, portfolio-scoped workspace that turns live financial data, statements, capital workflows, and access management into a clear self-serve partner experience.
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ValPay Labs · Operations platform
ValPay Admin Console
Concept redesign
A concept refresh for internal operations, exploring clearer statements, transaction investigation, monitoring, and access-control workflows.
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Brand identity · ValBill
ValBill product brand identity
A product brand identity that turns ValBill’s violet-and-ink character into a reusable visual, interface, and interaction language for billing and accounts-receivable products.
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ValPay Labs · Workplace product
Deskly: hot-desk booking
Prototype
A workplace product for planning in-office days, booking from a live floor map, coordinating with teammates, and protecting shared desks with office-only check-in.
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Product design · Valsoft
Valsoft Perks portal
Prototype
An employee perks sign-up portal with eligibility, bookings, and waitlists in one place, replacing scattered per-company sign-up sheets.
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ValPay
Payments product design
End-to-end UX for payments: discovery, wireframes, prototypes, specs, and dev handoff.
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Product operations
AI-accelerated delivery
I use Claude and v0 to go from prototype to production faster, while keeping decisions grounded in real customer data.
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ValPay
Merchant Capital
Embedded funding with Parafin and Adyen, expanding merchant access to capital while creating new revenue opportunities across ValPay’s partner ecosystem.
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Systems improvement
Quieter support queues
Workflows, documentation, and automation that took real pressure off customer-facing teams.
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Lightspeed
Go-to-market operations
Connected sales, finance, and legal workflows so deals moved faster with fewer errors.
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Shopify
Merchant-first foundations
Thousands of merchant conversations and technical fixes. The foundation everything since is built on.
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