Role and scope

Salesforce · Compliance · Ops

On Lightspeed’s revenue operations team, I bridged sales, finance, and legal to keep the commercial pipeline accurate and deals moving.

I guided account executives through opportunity processing, contract verification, and order management in Salesforce, consolidated order and payment accuracy for compliance review, and handled billing escalations drawing on three years of merchant-facing experience.

It taught me the unglamorous truth of commerce: the storefront is only half the product. The contract, the invoice, and the handoff are the other half.